Another week to wait

Another phone call to the customer support team, and I've been told my situation is being reviewed next Tuesday (17th July).

I asked if "reviewed" meant "fixed" and was told that they didn't know. I asked if there was anyone I could speak to as this has been going on far too long now, and was told I could write and given the following address:

Customer Support / Complaints
Orange customer Care
PO Box 486
Rotherham
S63 5ZX