I'm speaking to Sally
She says she will "have a look and see if she can find anything for me". I like to think she will find something as she has my account open in front of her, but let's see...
No. Nothing. She's put me on hold while she speaks to the provisioning team...
She's back. She says "it's failed its final line test and won't be reviewed until the 24th of July" to which I reply "Ok. How do I cancel my contract. I've been without broadband for over a month now so I think it's only fair that you let me cancel". I'm now on hold while she transfers me to another department, one which deals with cancellations.
The gentleman here (Naz from Middlesborough) is offering me a free month. Which is a bit of a joke as I haven't had broadband for a month, and he's putting me through to an English speaking technician so I can try and get this resolved. If they're not good he assures me I can ring back and cancel.
Worth a try...
... Apparently not. All they've offered to do is try again and fix it before the 24th. Naz refused to give me his surname for my records (as has everyone else so far, incidently, so I don't blame him) and I told him that I'll give them until the 24th to fix it, then I'm cancelling.
Another week of waiting.
No comments:
Post a Comment