A man from BT rang today. He told me that they (BT) were responsible for my broadband being disconnected. Apparently the "black box" at the local exchange which was being used for my line had been re-allocated to another customer because Orange hadn't notified BT of my need for the box. I guess this is because whoever lived in my house before me had broadband and they were able to hook me up without making a change.
I'm currently on the phone to Orange trying to convey to their technical support the need to contact BT and request a new piece of equipment be allocated to me at the exchange.
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