Migrating?

It feels like it's been a while since I spoke to my friends at Orange. As expected, the person I spoke to in technical support didn't pay any attention to the information I gave them from BT on the 14th. Fortunately he quickly tired of answering my questions (each of which prompted him to put me on hold for a minute or so) and asked me to redial 150 and select option 4 and ask for the "special provisioning team". (This is clearly code for "awkward customer" or something, as I'll come onto later).

I asked him at which menu I should select option 4. He repeated that I should redial and select option 4. I explained that in order to reach him I had navigated 5 menus and could he confirm at which of the 5 I should select option 4. After placing me on hold for a couple of minutes he told me it was the first menu.

I redialled 150 and discovered that the first menu only has 2 options. After some trial and error work I got through to a menu which had 4 options (I believe the combination I used was 224) and I ended up speaking to a human, but from England this time.

I asked for the "special provisioning team" and he completely ignored me and went through the normal detail confirmation (phone number, full name, password etc). I don't think there is a special team, I'm sure it's just code to let them know you've already tried certain options or something.

Anyway, I told him what the BT engineer had told me and he informed me that they have placed an order with BT to put me on the LLU at my exchange. You can find more information on this here.

He said that I should be able to call on Monday and find out when I will be connected to the LLU which should then enable me to reconnect my broadband. So, I guess we'll see on Monday.

I asked about compensation for the time I've not been connected and he said that could be discussed once I am reconnected.